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Toronto, ON -- Webhelp, a leading developer and provider of customer support technology and services, has obtained a $4.7MM secured venture loan from GATX/MM Venture Partners with $3.9 million available immediately and the remainder upon achieving certain milestones. This financing brings the total capital raised by Webhelp since 1999 to over $100MM.

Webhelp, founded in 1999, currently provides outsourced customer support services for North American and European-based Global 1000 companies in seven languages from sixteen contact centers in countries that include Canada, Mexico, Romania, Morocco, India, Sri Lanka and The Philippines. Webhelp's ARENA suite of solutions offers customers the most cost effective and efficient outsourcing alternative available today. Webhelp was chosen as Canada's Hottest Start-up by PROFIT Magazine in 2002, achieving a two-year growth rate of almost 21,000%.

"GATX/MM Venture Partners industry expertise and high value-add relationships with their portfolio companies make them an ideal investment partner for Webhelp," said Kerry Adler, CEO of Webhelp. "We are really excited to have them on our team as we continue to implement our strategy of enabling Global 1000 enterprises to maximize their efficiency of customer lifecycle management. This partnership will allow Webhelp to continue product innovation and strengthen its market leading position within the BPO sector."

"We were impressed by the high quality management team, the ARENA suite of solutions and the range of services offered by Webhelp to its World class list of customers" said Amit De, Senior Vice President, MM Venture Partners. "Given the rapid growth taking place in offshore outsourcing, we look forward to Webhelp becoming a dominant player in this rapidly emerging market".

About Webhelp Inc.
Webhelp is a developer of innovative customer support technology and offshore business process outsourcing (BPO) solutions that enable Global 1000 organizations to reduce their operating costs, increase revenues and improve customer satisfaction. Webhelp's integrated BPO solutions include multi-channel telephone and online customer support, order management, new account activation, data entry and processing, warranty management, CRM and loyalty program services. Its industry leading ARENA CRM technology platform offers a broad set of customer communication and data management applications to corporate clients including Microsoft, Rogers and AOL. Webhelp's technology offerings include Web-based chat, Voice over IP, e-mail management, remote help desk, data transcription, self-service and wireless customer support applications. Webhelp is privately held with executive offices in Toronto, Canada and additional locations in North America and Europe. For further information please visit

About GATX/MM Venture Partners
The GATX/MM Venture Finance Partnership is a privately held, venture-debt fund that focuses exclusively on private technology companies in Canada. The Partnership focuses specifically on Canadian information technology and biotechnology companies. The partnership comprises MM Venture Partners, founded in 1998 in Toronto, and GATX Venture Finance Canada. GATX Venture Finance Canada is a unit of GATX Financial Corporation, a wholly owned subsidiary of GATX Corporation (NYSE: GMT). For further information please visit and

For more information, please contact:

Webhelp Inc.
Doug Stansbury, Controller, Vice President, Finance & Accounting
Phone: 416-932-6530

MM Venture Partners
Amit De, Sr. Vice President
Tel: 416-977-9718

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